Official Data Protection Documents

Alexis 88 Privacy Policy – Malaysia Personal Data Protection

Alexis 88 respects the privacy of every member. This Privacy Policy explains transparently how we collect, use, store and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

Updated: January 2026 Bahasa Malaysia PDPA 2010 Compliance
Our Privacy Commitment

Alexis 88 does not sell, rent, or share your personal data with any third party for marketing purposes without your explicit consent. Your data belongs to you — we are simply its custodian.

By using the Alexis 88 platform, you agree to the Privacy Policy set out here.

SSL 256-bit
Encrypted Data
No Data Sales
PDPA Compliance
Confidential Data Protection

Why Your Privacy Matters to Alexis 88

In today's digital world, personal data is incredibly valuable. When you register and use the Alexis 88 platform to bet on Malaysia Super League football, EPL, badminton, e-sports, or enjoy Live Casino and poker, you're trusting us with your personal information. We take that trust very seriously.

Alexis 88 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) — the primary legislation governing how companies handle personal data in the country. The PDPA sets out seven data processing principles that all data controllers in Malaysia must adhere to, and Alexis 88 ensures every aspect of our data handling complies fully with each of these principles, without exception.

The alexis 88 Privacy Policy is written in clear, plain English — not confusing legal language. Our goal is for every member to genuinely understand their rights and how we handle their data, rather than producing a lengthy document that no one reads.

When you register an alexis 88 account, make a deposit via Touch 'n Go eWallet or GrabPay, place a bet on a JDT or Liverpool match, or reach out to our customer support — every one of these interactions involves some data. We use this data solely to provide you with a better service, keep your account secure, meet our legal obligations, and improve your overall experience on the alexis 88 platform.

Most importantly — we never sell your data. The Alexis 88 platform does not operate on a business model that relies on exploiting user data for third-party advertising. Our revenue comes from the betting and gaming services we provide, not from our members' data. This means our interests and yours are aligned — we want you to remain a satisfied member, not a product we sell to advertisers.

The Six Core Privacy Principles of alexis 88

These principles govern every data-related decision we make

Purpose-Driven Collection

Alexis 88 only collects data that is strictly necessary for clearly stated purposes — account registration, transaction processing, identity verification, and service improvement. No data is collected without a clear and legitimate purpose.

Purpose limitation principle
High-Level Security

All data is stored with AES-256 encryption, and all data transmissions are secured with SSL/TLS 1.3. alexis 88 servers employ multi-layered firewalls and intrusion detection systems to prevent unauthorised access.

Data security standards
Full User Control

You have the right to access, correct, and delete your data. You may withdraw marketing consent at any time, request a copy of all data we hold about you, and request account deletion along with the associated data.

User Control Rights
No Direct Data Sales

Alexis 88 does not sell, rent, or trade members' personal data to any third party for marketing purposes. Your data is never a business commodity for us. This is an unconditional commitment we make to every member.

No-data-sale guarantee
Limited & Accurate Retention

Personal data is retained only for as long as necessary for the purpose it was collected. Financial transaction data is kept for 7 years in compliance with Malaysian legal requirements. Marketing and preference data will be deleted once you withdraw your consent.

Retention policy compliance
Full Transparency

Alexis 88 is committed to notifying members of any material changes to how we handle their data before those changes take effect. No silent updates — you will always know what is happening with your data.

Level of information transparency

What Data alexis 88 Collects and Why

A full breakdown of each data category we process and its specific purpose

Data Category Data Examples Purpose of Collection Retention Period
Identity Data Full name, date of birth, MyKad/passport number Identity verification, legal compliance, fraud prevention For the duration of the active account + 7 years
Contact Data Malaysian phone number, email address Account communications, 2FA verification, transaction notifications For the duration of the active account
Financial Data Deposit/withdrawal records in RM, payment methods (Touch 'n Go, GrabPay, DuitNow, FPX) Transaction processing, financial records, AML compliance 7 years (legal requirement)
Platform Activity Data Betting records, game types played, active hours Service provision, responsible gambling, fraud prevention 3 years after account closure
Technical Data IP address, device type, web browser, cookie data Platform security, suspicious activity detection, performance optimisation 13 months (cookie data), 2 years (system logs)
Communication Data Live chat records, support emails, survey responses Customer service improvement, staff training, complaint resolution 2 years
Identity Data Contact Data Financial Data Activity Data Technical Data Communication Data

1 Introduction & Scope of Privacy Policy

This Privacy Policy ("Policy") describes the personal data collection, use, storage, and disclosure practices of Alexis 88 ("Platform", "we", "Alexis 88") for all users ("Members", "you") who access or use the platform at alexis88.best.

Alexis 88 is a responsible data controller under Malaysia's Personal Data Protection Act 2010 (PDPA). This means we determine the purposes and means of processing your personal data, and we are fully accountable for ensuring that such processing is carried out lawfully, fairly, and transparently.

This Privacy Policy applies to all alexis 88 services, including Sports Betting (football, badminton, e-sports), poker, Live Casino, slots, bonus programmes, and all communication channels between you and alexis 88, including the website, mobile app, live chat, email, and WhatsApp.

By registering an account, using our services, or accessing the Alexis 88 platform, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, please do not use the Alexis 88 platform.

2 Personal Data We Collect

Alexis 88 collects your personal data through three main channels: data you provide directly, data collected automatically while you use the platform, and data we receive from legitimate third parties.

Data you provide directly:

  • Full name as shown on your MyKad or passport.
  • An active Malaysian phone number.
  • A valid email address.
  • Date of birth for age verification.
  • Payment method details (eWallet or bank account name — not credit card numbers or full banking information).
  • Identity verification documents when required (MyKad, passport, bank statement).
  • Information you share when contacting customer support.

Automatically collected data:

  • IP address and approximate location data (state within Malaysia).
  • Device type, operating system, and web browser version.
  • Platform activity logs including pages visited and session duration.
  • Cookie data and device identifiers for secure session authentication.
  • Complete records of all bets and transactions made on the platform.

Alexis 88 never stores credit card or debit card information directly. All financial transactions are processed through certified third-party payment providers such as Touch 'n Go, GrabPay, DuitNow, FPX, Boost and ShopeePay — each of which maintains its own security standards.

3 How We Use Your Personal Data

Your personal data is used by Alexis 88 solely for the following purposes:

  • Service provision: Creating and managing your account, processing deposits and withdrawals in RM, handling bets and winnings payouts, and providing access to all Alexis 88 products.
  • Verification and security: Verifying your identity, preventing fraud, hacking, money laundering, and other illegal activities, and protecting the integrity of the platform.
  • Legal compliance: Fulfilling alexis 88's obligations under Malaysian law, including the PDPA 2010, the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001, and applicable regulatory requirements.
  • Service communications: Sending important notifications relating to your account, transactions, changes to terms, and critical security information.
  • Responsible gambling: Identifying betting patterns that may indicate a problem, enforcing limits you have set yourself, and preventing individuals who have opted for self-exclusion from accessing the platform.
  • Platform improvement: Analysing aggregated (not individual) usage patterns to improve alexis 88's design, performance, and product offerings.
  • Marketing communications: Sending information about promotions, bonuses, and new offers — but only where you have given your consent. You may withdraw your consent at any time.

4 Legal Basis for Data Processing

Under Malaysia's PDPA 2010, alexis 88 processes your personal data on the basis of one or more of the following lawful grounds:

  • Consent: For marketing and promotional communications, we rely on your explicit consent given at registration or at a later time. You may withdraw this consent at any time.
  • Contract performance: Processing required to deliver the Alexis 88 services you have signed up for — including processing bets, deposits, and withdrawals in MYR.
  • Legal obligation: Processing required to comply with applicable Malaysian laws, including anti-money laundering requirements, identity verification, and financial record-keeping.
  • Legitimate interests: In certain cases, alexis 88 processes data on the basis of legitimate business interests, such as fraud prevention, system security, and product improvement — provided these interests do not override your fundamental rights.

5 Data Sharing with Third Parties

Alexis 88 does not sell your personal data. However, in the course of operating our platform, we may share data with the following limited categories of third parties, strictly for the purposes stated:

  • Payment providers: Touch 'n Go, GrabPay, DuitNow, FPX, Boost, ShopeePay — to process your financial transactions. They receive only the minimum data required for this purpose.
  • Gaming service providers: Live Casino, poker, and slots providers operating within the Alexis 88 platform receive the data necessary to manage your gaming session.
  • Technical service providers: Cloud computing companies, cybersecurity services and technical infrastructure providers that assist us in operating the platform.
  • Legal authorities: Malaysian government agencies, the police, or courts when we are legally required to disclose information pursuant to a court order or a lawful request from the relevant authorities.

All third parties that receive your data are required to uphold data protection standards equivalent to those in the Alexis 88 Privacy Policy. We enter into binding data processing agreements with every service provider to ensure your data is not used for any other purpose.

6 Data Security Measures

Alexis 88 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure:

  • AES-256 encryption for all data stored on our servers.
  • SSL/TLS 1.3 protocol for all data transmission between your device and the Alexis 88 platform.
  • Two-factor authentication (2FA) available for all member accounts.
  • Role-based access control (RBAC) ensuring that alexis 88 staff can only access data necessary for their specific responsibilities.
  • Regular internal security audits and vulnerability assessments.
  • A comprehensive data incident response plan to ensure any data breach is identified and addressed promptly.
  • Mandatory data protection training for all Alexis 88 staff who handle personal data.

In situations where Alexis 88 identifies a data breach that may affect your rights and freedoms, we are committed to notifying the Department of Personal Data Protection Malaysia and you personally within the timeframe required by law, with details of the incident and the steps being taken to address it.

7 Cookies & Tracking Technologies

The Alexis 88 platform uses cookies and similar tracking technologies to enhance your experience and ensure session security. Below are the types of cookies we use:

  • Essential cookies (required): Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled as they are essential to platform operation.
  • Functional cookies: Storing your preferences such as language and display settings to deliver a more personalised experience.
  • Analytics cookies: Collecting aggregated, anonymised usage data to help us understand how users interact with the platform and identify areas for improvement.

You can manage your cookie settings through your web browser preferences. Please note that disabling essential cookies will affect the functionality of the alexis 88 platform and may prevent you from logging in or using certain features. alexis 88 does not use third-party cookies for advertising.

8 Your Rights Under the PDPA 2010

As a member of Alexis 88 and as a data subject under Malaysia's PDPA 2010, you have the following rights regarding your personal data:

  • Right to access: You have the right to obtain a copy of all personal data we hold about you. Requests can be submitted by email to support@alexis88.best and will be processed within 21 working days.
  • Right to rectification: If the data we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
  • Right to erasure: Under certain circumstances, you may request the deletion of your personal data. Please note that some data may need to be retained to fulfil our legal obligations.
  • Right to object to processing: You may object to the processing of your data for specific purposes, such as direct marketing.
  • Right to withdraw consent: For processing based on consent (such as marketing emails), you may withdraw your consent at any time without affecting the validity of any processing carried out prior to that withdrawal.

To exercise any of the above rights, contact us at support@alexis88.best. We may need to verify your identity before processing your request to ensure your data is not disclosed to unauthorised parties.

9 International Data Transfers

In the course of our operations, certain data processing may involve servers or service providers operating outside Malaysia — particularly for cloud computing services and international game providers.

In all cases of international data transfers, Alexis 88 ensures that:

  • The receiving country or entity provides a level of data protection that is equivalent to or greater than Malaysia's PDPA 2010 requirements.
  • Binding contractual data transfer agreements are in place to protect your data.
  • Only the minimum data necessary for service purposes is transferred.

10 Child Protection

The Alexis 88 platform is intended for users aged 18 and above only. We do not knowingly collect or process personal data of individuals under the age of 18.

Should we discover that we have inadvertently collected personal data of an individual under the age of 18, we will take immediate steps to delete that information from our records and close the relevant account.

If you discover that a minor has registered or used the Alexis 88 platform, please contact us immediately at support@alexis88.best so we can take appropriate action without delay.

11 Changes to This Privacy Policy

Alexis 88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or service improvements.

For material changes — those that significantly affect how we handle your data or your rights — we will:

  • Sending an email notification to your registered address at least 14 days before the changes take effect.
  • Displaying a clear notice on the Alexis 88 platform's main page regarding the changes.
  • Updating the "Last Updated" date at the top of this Privacy Policy.

Continued use of the Alexis 88 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes made, you have the right to close your account before they take effect.

12 Contact Us for Privacy Enquiries

If you have any questions, concerns, or complaints regarding this Privacy Policy or how Alexis 88 handles your personal data, please contact us through the following channels:

  • Privacy email: support@alexis88.best (please state "Privacy Enquiry" in the email subject line)
  • Live chat: Available 24 hours a day on the Alexis 88 platform
  • Response time: We are committed to responding to all privacy enquiries within 3 business days

If you are not satisfied with Alexis 88's response to your privacy complaint, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) under the Ministry of Communications and Digital. Contact details for the JPDP are available on the ministry's official website.

Your Privacy Rights as an Alexis 88 Member

These rights are guaranteed under Malaysia's PDPA 2010 and alexis 88 is fully committed to upholding them

Right to Know

You have the right to know what data we collect, why we collect it, and how it is used — all clearly explained in this Privacy Policy.

Data Access Rights

Request a copy of all personal data Alexis 88 holds about you. Requests are processed within 21 business days via email to support@alexis88.best.

Right to Correction

If your data at Alexis 88 is inaccurate, you have the right to request an immediate correction. Changes will be applied within 7 business days.

Right to Erasure

In certain circumstances, you may request the deletion of your data. Some data must be retained to fulfil legal obligations (e.g., transaction records for 7 years).

Right to Withdraw Consent

Withdraw your marketing consent at any time via your account settings or by emailing us. This does not affect data processing required for core Alexis 88 services.

Right to Lodge a Complaint

If you are dissatisfied with how alexis 88 handles your data, you have the right to lodge a complaint with the Department of Personal Data Protection (PDPD) Malaysia.

FAQ – Privacy Policy

Frequently asked questions from members about privacy and data protection at Alexis 88

No. Alexis 88 does not sell, rent, or permit the use of your personal data for third-party advertising purposes. Our business model does not rely on member data for advertising. We only share the minimum data necessary with service providers who help us operate the platform — such as payment providers (Touch 'n Go, GrabPay, DuitNow, FPX, Boost, ShopeePay) for the purpose of processing your transactions, and solely for that purpose. All such service providers are contractually bound not to use your data for any other purpose.

To submit a data access request, send an email to support@alexis88.best with the subject line "Personal Data Access Request". Include your full name, registered phone number, and Alexis 88 account ID for identity verification. We may require additional verification documents before processing your request to ensure your data is not disclosed to unauthorised parties. Requests will be processed and data delivered within 21 business days. Data will be provided in a readable format such as PDF or CSV.

When you close your Alexis 88 account, we will delete or anonymize your personal data that is no longer required for legal or legitimate business purposes. However, certain data must be retained for the periods prescribed under Malaysian law — for example, financial transaction records must be kept for 7 years under anti-money laundering legislation. Data retained after account closure will not be used for any marketing or active communications, and access to such data is restricted to authorized staff for legal compliance purposes only.

Yes, you can opt out of receiving promotional emails from Alexis 88 at any time. Here's how: (1) Click the "Unsubscribe" link found at the bottom of any promotional email from Alexis 88. (2) Log in to your account and go to "Notification Settings" to manage your communication preferences. (3) Contact our support team via live chat or email and request to be removed from the promotional mailing list. Unsubscribing from promotional emails will not affect important transactional emails such as deposit confirmations, account security notifications or terms change notices — these emails are essential to your account's operation and cannot be disabled.

Alexis 88 uses automated systems for certain operational purposes, including fraud detection, transaction verification, and responsible gambling monitoring. These systems analyze your data to identify suspicious activity or concerning betting patterns. However, decisions that significantly affect you — such as account closure or withdrawal rejection — always involve a manual review by qualified Alexis 88 staff before any action is taken. You have the right to request a human review of any automated decision that materially affects you by contacting our support team.

Related Policy Documents

Also refer to these important documents that complement the Alexis 88 Privacy Policy

Terms & Conditions

Full terms of use for the Alexis 88 platform, covering registration, deposits, withdrawals, bonuses, and game rules across all products.

Read Terms & Conditions
Responsible Gaming

Deposit limit tools, self-exclusion, and support resources to ensure a safe and healthy gaming experience at Alexis 88.

Read More
Frequently Asked Questions (FAQ)

Answers to the most frequently asked questions about accounts, deposits, withdrawals, bonuses, and privacy on the Alexis 88 platform.

View FAQ

A Platform That Respects Your Privacy

Register for free at Alexis 88 and enjoy a betting platform that puts your data security and privacy first. Bet on football, badminton, e-sports, and more — with complete peace of mind knowing your data is protected.

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Your data is protected under Malaysia's PDPA 2010. For adults aged 18 and above only.

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